Frequently Asked Questions

Many problems can be solved by yourself with a few simple actions. If the problem is not solved after reading these frequently asked questions, do not hesitate to contact us by telephone. If the problem cannot be solved by telephone, we will send a technician to solve the problem on location.

  • Administratieve vragen

  • No. You only have to pay the remaining rent of the current month.
  • Transferring the rent to a roommate is free. Your housemate must complete a takeover rental agreement and the amended rental agreement will enter into the next rental period.
  • We can visit you without obligation to check whether the installation of a particular device is possible.

  • You can move your device yourself if you let us know in advance. We can also move your device for a small fee.
  • We repair the rented device within three working days. In most cases, the repair is done the same day.

  • You can cancel the rent by telephone, in writing or by e-mail. The notice period is one month. The rental ends on the day we collect the device.
  • Yes, we rent to private individuals.

  • If an appliance does not work properly, first check whether it is plugged in and whether the water or gas supply is open. Also clean any clogged filters. Can't find an answer to your question in these frequently asked questions? Do not hesitate to contact us!